Privacy Policy
Last updated:
1. Introduction
Welcome to Vidhyman ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our question paper generation platform.
By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
2. Information We Collect
2.1 Personal Information
We collect the following personal information when you register and use our service:
- Name and contact information (email address, phone number)
- Educational institution details
- User type (teacher, student, institute)
- Profile information and preferences
2.2 Usage Information
We automatically collect certain information about your use of our service:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Features used and interactions
- Error logs and performance data
2.3 Payment Information
When you make payments through Razorpay, we collect:
- Payment transaction details
- Subscription plan information
- Payment status and history
- Billing address (if provided)
Note: We do not store your complete payment card details. Payment processing is handled securely by Razorpay.
3. How We Use Your Information
3.1 Service Provision
- To provide and maintain our question paper generation service
- To process your subscriptions and payments
- To personalize your experience and content
- To communicate with you about your account and service
3.2 Service Improvement
- To analyze usage patterns and improve our platform
- To develop new features and functionality
- To ensure security and prevent fraud
- To provide customer support and resolve issues
3.3 Legal Compliance
- To comply with applicable laws and regulations
- To respond to legal requests and court orders
- To protect our rights and property
- To prevent fraud and ensure security
4. Information Sharing and Disclosure
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform:
- Razorpay: For payment processing and transaction management
- Cloud Hosting Providers: For data storage and platform hosting
- Analytics Services: For usage analysis and improvement
- Email Services: For communication and notifications
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal requests from government authorities
- Court orders or legal proceedings
- Protection of our rights and safety
- Prevention of fraud or security threats
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
5.1 Security Measures
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and monitoring
- Employee training on data protection
- Incident response and breach notification procedures
5.2 Payment Security
Payment processing is handled securely by Razorpay, which is:
- PCI DSS compliant
- ISO 27001 certified
- Equipped with bank-grade security
- Protected by advanced fraud detection
6. Data Retention
6.1 Retention Periods
- Account Information: Retained while your account is active and for 3 years after deactivation
- Payment Records: Retained for 7 years for tax and legal compliance
- Usage Data: Retained for 2 years for service improvement
- Communication Records: Retained for 3 years for customer support
6.2 Data Deletion
You may request deletion of your personal information, subject to legal requirements and our legitimate business needs.
7. Your Rights and Choices
7.1 Access and Control
You have the right to:
- Access your personal information
- Update or correct your information
- Delete your account and data
- Export your data in a portable format
- Opt-out of marketing communications
7.2 Communication Preferences
You can control how we communicate with you:
- Email notifications for account updates
- Marketing communications about new features
- Service announcements and updates
- Payment and subscription reminders
8. Cookies and Tracking
8.1 Types of Cookies
- Essential Cookies: Required for basic functionality
- Performance Cookies: Help us understand how you use our service
- Functional Cookies: Remember your preferences and settings
- Security Cookies: Help protect against fraud and abuse
8.2 Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our service.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our service after such changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us: